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Together AMR and iFi audio have more than 35 products in their combined portfolio from the AMR 777 CD player to the new iFi iGalvanic3.0. Given the breadth of our model range, we have a dedicated technical support team at your service. Why not just solve problems directly on the forums? This means a lot of posts blocking up threads and often crucial info can get missed. Our forum team will seek the advice of tech support which means you are getting info third or fourth hand. It's more efficient to get a quick, fast response directly from our tech guys themselves plus customers get priority over staff! So, we advise all our customers, old or new, seeking support about a new or existing purchase to use our support system for a quicker, more detailed response first time. Our support team offer: 1. Over 50 common FAQs: iFi-Audio :: Support Ticket System - These are updated regularly. Examples include - How do I setup the AMR/iFi driver? How do I to recharge the micro iDSD? 2. Dedicated 'Support Ticket System' - This is where you open that crucial support ticket! AMR AMR Audio :: Support Ticket System iFi audio iFi-Audio :: Support Ticket System Here, once you have opened a ticket and your case has been logged, our team of dedicated professionals with the most up-to-date information and PDF tutorials will aim to reply to you within 24 hours (or less). For non-AMR/iFi audio owners, you are also welcome to open a ticket and ask questions. Please give our support system a whirl. You will find that we do try to go the 'extra mile'. We just want you up and running as soon as possible so you can enjoy your music. Thank you. The AMR/iFi Teams.
Hello fellow CA members! This thread is to announce an employment opportunity with one of the leaders in home theater speakers and subwoofers, Definitive Technology, in our Customer Service and Technical Support group. We will be hiring one full time hourly employee to assist with day to day Customer Service and Technical support operations in our Owings Mills MD headquarters (near Baltimore). Description of work: Answer incoming calls and emails in a professional and friendly manner Resolve customer and dealer concerns efficiently and as quickly as possible. Provide a holistic continuity of service and support for end users and dealers/installers, through all stages of product ownership, including pre sale, set up, troubleshooting and repair. Process domestic orders accurately and quickly. Requirements: Experience with consumer electronics, especially with stereo, home theater and or powered subwoofer set up is a must. You also must be able to eloquently express yourself orally and in writing, dealing with both positive and negative situations. You must be able to diffuse difficult and emotional consumer situations. Finally you will have to handle pressure in a calm and respectful manner while managing competing demands. Compensation: We offer competitive pay and plenty of golden handcuffs, including medical/dental/vision/life, tuition reimbursement, annual raises and bonuses, a 401k with match*, and an UBER generous accommodations program across the entire corporate platform. To apply please send your resumes to firstname.lastname@example.org Please note out of respect for this venue I have already contacted the forum administrator. Chris has graciously given us the OK to post this thread. If you have any questions you are welcome to email them to me directly or simply post them here and I will try to keep my eye on the thread. Sincerely, Adam Abramson Definitive Technology Sr Customer Service Tech