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Showing results for tags 'customer service'.
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I bought a Chord Mojo in a Hifi Store in Berlin, Germany in February 2016. About 18 months later the Mojo stopped working. I wasn’t able to turn in on anymore. I brought it to the store and they sent it to Chord´s representative in Germany. Two month (!) later, they want me to pay about 220 Euros (260 US$, 195 Pound Sterling) for a new battery, which is almost half the price of a new Mojo. Chord grants a 1 year warranty for the battery. But in Germany we have a 2-year-defects liability. I think Chord should fix the Mojo on account of the 2-year-defects liability. If the DAC not usable after 18 months, there must have been an issue when I bought it. But they argue Chord´s batteries never fail. Since my battery failed, I must have used it wrongly (which I did not do). I think it´s outrageous. Rude. I am dealing with a major hifi producer, but it feels like a dodgy internet retailer operating from some back room. What is your opinion?
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I believe that through this topic I can get the information from Allo, because I didn't get an answer by email [email protected]. Does Allo ship to Brazil? I am interested in the Allo Volt + D amplifier, I would also like to know if this amplifier works well with my pioneer sb22-lr speakers that are 6 ohms impedance. I await reply.