TIDAL Qobuz A+3 ROON ‘disconnectivity’

[bobbmd]

Today had new dishwasher installed installer inadvertently shut all power off instead of just the heavy appliance panel.

I was online it went off and quickly came back BUT now ALL my Qobuz playlists(that I made on Qobuz or had transferred via Soundiiz from TIDAL) say they are no longer available and Qobuz no longer shows up AT ALL on A+3 and if I go to last choice in preferences onA+3-STREAMING- I cannot log on to Qobuz it says there is no internet connection or it ‘timedout’ Same goes for TIDAL  although it finally came on AND still does MQA plus FLAC lossless but only my own compiled playlists!

I can no longer ‘login’ to TIDAL at all from the desktop app

ROON has and plays my playlists from TIDAL but keeps saying there is no internet connection for TIDAL or the login has been rejected ‘try again’

I have shut down my Mac Mini several times have disconnected the power line to the Mac and disconnected and reconnected my Apple Time Capsule WiFI my network is connected to the internet.

Is there anyway to contact TIDAL by phone is there anyway to contact Qobuz or A+3 as to why it keeps rejecting my signin to Qobuz—HELLO Damien for A+3 or David Craff  for Qobuz please help!!

Anyone else out there have any ideas ? I have lost years of collected playlists and my favorite streaming services and ‘players’

thanks bobbed

 

[AudioDoctor]

I didn't see if you did this or not, but did you reset the modem too?  

 

Perhaps try a complete uninstall/reinstall of Tidal and Qobuz and A+ and ROON.

 

restore from backup maybe? 

 

I am purely guessing here.

[AudioDoctor]

@damien78

 

@David.. Qobuz, Hi-Res Music Evangelist

 

You guys may want to see this.

[bobbmd]

@AudioDoctor thanks have not tried that but will and thank you for reaching out to Damien and David for me

[AudioDoctor]

I hope you get it figured out.

 

You're welcome.

[bobbmd]

@AudioDoctor You are WONDERFUL!!!! Thank you so much-I unconnected the modem waited 30 seconds and I got everything back but still can't connect or sign into the TIDAL desktop app but it(TIDAL) is working on A+3 along with Qobuz and ALL my hundreds of playlists on both Qobuz and TIDAL and ROON works again also with TIDAL plus my iTunes library(also on A+3 for my iTune library).

Thanks again- I think you have pulled my nuts out of the fire before with your excellent suggestions- Happy Holidays( and Happy Birthday to Sinatra)

bobbmd

[David.. Qobuz, Hi-Res Music Evangelist]

Hi guys, thanks for the heads up.

This sounds like a more global issue, but while we’ve switched to bets for US A and are switching servers, we expect some glitches. 

Hope you’re not in the line of fire, but wanted to let you all know so you wouldn’t totally flip out when there are. 

 

All the the best and happy the problem was solved. 

[AudioDoctor]

@bobbmd I am glad one of my ideas helped some! Happy Listening.

[bobbmd]

@AudioDoctor Sorry to bother you again but this am Qobuz again is not connected to A+3 but TIDAL is and various playlists on the Qobuz desktop app do not respond message says 'error-500' or music is 'no longer available' do you think this has something to do with the new version of Qobuz or to what "David...Qobuz, High Res Music Evangelist(David Craff??) above your last post to me cryptically alludes to-should I post him and Damien78 at A+3

will try re-login to Qobuz on A+3

[bobbmd]

@AudioDoctor its back sort of like jack nicholson  must be Qobuz- bizarre

[shadowlight]

It's possible that Qobuz is in the process of spinning up stuff for US deployment which might be the reason that we are seeing the inconsistent results for the couple of days.

[AudioDoctor]

3 hours ago, bobbmd said:

@AudioDoctor its back sort of like jack nicholson  must be Qobuz- bizarre

 

Glad it's back. I really have no idea. I opened A+ when I read this and it played fine, playlists and all. Are you on Windows or Mac? Which version of the OS?

[bobbmd]

@AudioDoctor on a Mac mini late 2012 i7 with 16GB RAM OS is El Capitan but like I said its back I was able to logon from preferences in A+3 and it (A+3) immediately reconnected to Qobuz- strange stuff I certainly won’t bother you again until i have tried everything i can think of-thanks again bobbmd

[bobbmd]

@shadowlight I certainly hope so or maybe it's their new version of desktop app- as long as I can resign into Qobuz on A+3 I'll be happy but it is funny it happened when my power got shut off TIDAL is ok as standalone with desktop app and on A+3- ALL work fine after a several hour hiatus this pm

[shadowlight]

If everything started working for you after couple of hrs with no changes on your end for both A+ and Qobuz desktop app it was most likely communication between your system and Qobuz infrastructure.  I am glad to hear that everything is back up and running.

[AudioDoctor]

4 hours ago, bobbmd said:

@AudioDoctor on a Mac mini late 2012 i7 with 16GB RAM OS is El Capitan but like I said its back I was able to logon from preferences in A+3 and it (A+3) immediately reconnected to Qobuz- strange stuff I certainly won’t bother you again until i have tried everything i can think of-thanks again bobbmd

 

Bother me all you want, I don't mind.

[Fietser]

I am also facing trouble with Qobuz (Europe). Can't share from the app to bubbleupnp. Loggin keeps failing in bubbleupnp. Reinstalling the app did do the trick for some minutes and then the loggin disappeard.