Popular Post left channel Posted December 2, 2018 Popular Post Share Posted December 2, 2018 2 hours ago, Musicophile said: My original question and the answer were referring to the iOS app. Sorry. Isn't the grey face icon the Account icon? In that case it still follows the path I was writing about, though for the next step I forgot which OS we were talking about. I'm less happy with the Android app, which requires you to first tap on an icon at the bottom, "My Qobuz", before you'll then see a settings gear icon at the upper right. However that is how the Tidal app works as well (via "My Collection", which is less clear, then a gear icon at the upper right). Android UI design has its own logic, or lack thereof. austinpop and asdf1000 1 1 Everyone wants to date my avatar. Link to comment
Popular Post David Craff Posted December 3, 2018 Popular Post Share Posted December 3, 2018 On 12/1/2018 at 6:32 PM, austinpop said: I love Qobuz, but the new app (MacOS 5.0.0-b002 for me) is not intuitive for this setting. I looked in vain for anything called "Settings". Ultimately I found it by clicking on: nondescript grey face icon on the top right Then click on "Interface" Scroll down to last setting "Saving > Save the selected genres for the homepage" Would it kill them to just have a Settings menu on the home page of the app? We change nothing about that since the first release 4.0.1. I will forward your message to the UX designer. austinpop and Peter Hyatt 1 1 Qobuz Product Manager for Desktop, Web Player and Search Engine. Link to comment
TAV Posted December 3, 2018 Share Posted December 3, 2018 IOS app updated this morning to 5.0 B09. Increases default cache size, corrects Chromecast bugs, various other bugs. Link to comment
asdf1000 Posted December 5, 2018 Share Posted December 5, 2018 Hi @David Craff If I am on the HiFi CD Quality Qobuz plan, for a 24bit/192kHz album on Qobuz: 1. Am I streaming the CD quality version (16/44) that Qobuz has down-sampled? or 2. Am I streaming the CD quality version which the record label has provided to Qobuz? Or does it depend on album - some albums have been down-sampled by Qobuz and some albums, the label provides the CD quality version? Link to comment
Popular Post David Craff Posted December 5, 2018 Popular Post Share Posted December 5, 2018 14 minutes ago, Em2016 said: Hi @David Craff If I am on the HiFi CD Quality Qobuz plan, for a 24bit/192kHz album on Qobuz: 1. Am I streaming the CD quality version (16/44) that Qobuz has down-sampled? or 2. Am I streaming the CD quality version which the record label has provided to Qobuz? Or does it depend on album - some albums have been down-sampled by Qobuz and some albums, the label provides the CD quality version? Hi, Always prefer (use) the label-supplied version, if available, for a given sample rate exception - MP3 is always generated by you from the CD version (which in turn could be label-supplied, or generated by you from high-res) Never upsample Fill in gaps at lower sample rates by down converting. Conversions done with dBpoweramp. Musicophile and asdf1000 1 1 Qobuz Product Manager for Desktop, Web Player and Search Engine. Link to comment
asdf1000 Posted December 5, 2018 Share Posted December 5, 2018 56 minutes ago, David Craff said: Hi, Always prefer (use) the label-supplied version, if available, for a given sample rate exception - MP3 is always generated by you from the CD version (which in turn could be label-supplied, or generated by you from high-res) Never upsample Fill in gaps at lower sample rates by down converting. Conversions done with dBpoweramp. Thanks David. Happy with that. Link to comment
oneway23 Posted December 7, 2018 Share Posted December 7, 2018 Hello, I'm currently nearing the end a three-month trial here in NY, and, I've had folks over on the Roon forums trying to help me out over some issues with Qobuz that have been driving me crazy since the free period began back in September. Thankfully, a kind soul over there sent me here , optimistic that you might help me get to the bottom of this. I simply cant seem to ever start up the Qobuz app on my Windows 10 PC without the whole endeavor feeling extremely sluggish, with both mouse clicks and typing input simply failing to register nine times out of ten. It's almost as though the entire interface were frozen. My main issues seem to revolve around actually interacting with the UI (ie. clicks, scrolls, selecting menu items, etc.) It is excruciatingly slow, oftentimes, as I've said, not registering any input at all. Heaven forbid I should actually try to play anything! I’m lucky if I’ve gotten to hear more than three or four songs in a given week since my trial began back in September. In terms of a PC, I’ve got a low-voltage Core i5, 16 gb of RAM, an SSD, and a circa 2015 mid-range mobile graphics card, an NVidia 860M. I have had no issues whatsoever running the machine as my main Roon core, Tidal, the FIFA games, or anything else. My trial ends in a few weeks, on the 21st of December, but, truthfully, at this point, I just want to discover a resolution, if only for my own curiosity. Any help greatly appreciated, thanks! Link to comment
rickca Posted December 7, 2018 Share Posted December 7, 2018 11 minutes ago, oneway23 said: Any help greatly appreciated, thanks! Seems really weird. Qobuz desktop isn't that resource intensive. If you can run Roon core, you shouldn't have any problems with Qobuz. Have you tried reinstalling it? Are you sure there isn't something else running that's hogging resources? Pareto Audio AMD 7700 Server --> Berkeley Alpha USB --> Jeff Rowland Aeris --> Jeff Rowland 625 S2 --> Focal Utopia 3 Diablos with 2 x Focal Electra SW 1000 BE subs i7-6700K/Windows 10 --> EVGA Nu Audio Card --> Focal CMS50's Link to comment
oneway23 Posted December 7, 2018 Share Posted December 7, 2018 Hi Rickca. Thanks for the prompt reply. I've installed and re-installed countless times over the past three months, to no avail. Granted, the PC is both my main work PC and my Roon core (I know), but, I leave Roon running constantly, my PC is on twenty-four hours a day, and I'm typically in front of it either working or messing around literally twelve to eighteen hours a day, with very few issues whatsoever. It is solely this app, unfortunately. Link to comment
left channel Posted December 7, 2018 Share Posted December 7, 2018 @oneway23 I have tried really hard to break the Qobuz Windows app for over a year now, but it's still running fine and I've never seen it do anything like you're describing. Windows 10 on an i7 laptop with lots of RAM here, but I wonder if the most important difference between our systems is that you're running a trial. Everyone wants to date my avatar. Link to comment
oneway23 Posted December 7, 2018 Share Posted December 7, 2018 @left channel I've been wondering if it's possible that it is because I’m a US-based user, located in NY, who should not be using it right now and who happened to get slightly lucky by getting a code. I was telling the Roon folks that perhaps I'm being "punished" in some way for having access. I'm joking, obviously. There are plenty of US-based users on a trial right now. Also, Qobuz has, in the past, permitted users across the pond like me to use their service simply by e-mailing the customer service department. It was maybe about three or so years ago that they stopped providing new accounts in this fashion, though, to my knowledge, anyone who was previously provided an account can still use it. Link to comment
David Craff Posted December 7, 2018 Share Posted December 7, 2018 Hi @oneway23 The desktop app is not perfect, sorry for that. For your issues can you try to run it in administrator mode and tell me if it's better. Regards Qobuz Product Manager for Desktop, Web Player and Search Engine. Link to comment
oneway23 Posted December 7, 2018 Share Posted December 7, 2018 Hello @David Craff, thank you for your prompt reply. The same thing occurred to me early on in the trial. I have found that I occasionally have slightly better luck running as Admin, but, that would be the times I would launch it where I would get to hear maybe one full song instead of zero. I would just like to confirm that there is no issue with the fact that I'm accessing the UK service from the US, please. Link to comment
David Craff Posted December 7, 2018 Share Posted December 7, 2018 There is no problem for accessing UK from the US. What is your audio device and how do you use it in the application (Wasapi, Asio, etc...) ? Regards Qobuz Product Manager for Desktop, Web Player and Search Engine. Link to comment
oneway23 Posted December 7, 2018 Share Posted December 7, 2018 Thanks, @David Craff, I'm using a Schiit Yggdrasil DAC via USB with the Wasapi setting Link to comment
Popular Post David Craff Posted December 7, 2018 Popular Post Share Posted December 7, 2018 2 minutes ago, oneway23 said: Thanks, @David Craff, I'm using a Schiit Yggdrasil DAC via USB with the Wasapi setting let's continu via PM to not disturb the post. left channel and oneway23 2 Qobuz Product Manager for Desktop, Web Player and Search Engine. Link to comment
shadowlight Posted December 7, 2018 Share Posted December 7, 2018 @oneway23, you mentioned that you always have Roon Core running at the same time as Qobuz. Does Roon Core have exclusive control of the DAC when it is running? I am wondering if the two apps are fighting each other for the same resource and since Roon is most likely starting before Qobuz, Qobuz loses that fight majority of the time. It might be worth it to stop Roon core and starting Qobuz after the core is stopped and see if that helps. Link to comment
The Computer Audiophile Posted December 7, 2018 Author Share Posted December 7, 2018 Given the technical talent here at CA, I'm sure someone or multiple people will be able to figure this out for you @oneway23 Founder of Audiophile Style | My Audio Systems Link to comment
oneway23 Posted December 7, 2018 Share Posted December 7, 2018 1 hour ago, shadowlight said: @oneway23, you mentioned that you always have Roon Core running at the same time as Qobuz. Does Roon Core have exclusive control of the DAC when it is running? I am wondering if the two apps are fighting each other for the same resource and since Roon is most likely starting before Qobuz, Qobuz loses that fight majority of the time. It might be worth it to stop Roon core and starting Qobuz after the core is stopped and see if that helps. Hey again, Shadow! Are you following me across the internet? ? Shadow is the wonderful person from the Roon forum who suggested that I re-engage with you fine folk! Roon does have exclusive control, yes, however, I have ABSOLUTELY tried, countless times, in fact, to run Qobuz on its own, to no avail. Hi Chris @The Computer Audiophile!! Long time, no see. Always nice to see you in a thread...Kindred Pearl Jam aficionados, we two! Link to comment
shadowlight Posted December 7, 2018 Share Posted December 7, 2018 Hopefully David Craff will help you resolve the issue. Link to comment
oneway23 Posted December 7, 2018 Share Posted December 7, 2018 2 minutes ago, shadowlight said: Hopefully David Craff will help you resolve the issue. Yes, David has been a rockstar in support so far! I am confident that we will get there..thanks! Link to comment
austinpop Posted December 7, 2018 Share Posted December 7, 2018 1 hour ago, oneway23 said: Yes, David has been a rockstar in support so far! I am confident that we will get there..thanks! Please let us know what you find. I am also US-based, and run the Qobuz app on both Win10 and MacOS. No question - the W10 version is sluggish! Luckily I don't use it for actual playback. I just use it to find an album, mark it as a favorite, and then go to my actual player (Qobuz plugin in LMS) to retrieve it from the favorites. I will on occasion just try to play a song from the album on the internal speakers in my W10 laptop, usually to confirm that an album marked Hi-Res truly has Hi-Res streaming. This playback can be sluggish. And often the song will hang after 6-10 seconds. I'll try running as Administrator. Finally - interaction with Roon. Yes, the problem gets even worse if my Roon app is open at the same time. I do not have any local devices enabled in Roon - using it strictly as a Control app for a Core that is elsewhere. Shutting down Roon and restarting Qobuz is definitely helpful. If you're actually using Qobuz on W10 for playback - ouch, my sympathies. My Audio Setup Link to comment
rickca Posted December 7, 2018 Share Posted December 7, 2018 1 hour ago, austinpop said: the W10 version is sluggish! I have never found the Qobuz desktop app on Windows 10 sluggish on my i7-6700K PC. I live in the USA and subscribe to Qobuz in France. I don't know if that makes a difference. Pareto Audio AMD 7700 Server --> Berkeley Alpha USB --> Jeff Rowland Aeris --> Jeff Rowland 625 S2 --> Focal Utopia 3 Diablos with 2 x Focal Electra SW 1000 BE subs i7-6700K/Windows 10 --> EVGA Nu Audio Card --> Focal CMS50's Link to comment
austinpop Posted December 7, 2018 Share Posted December 7, 2018 2 hours ago, rickca said: I have never found the Qobuz desktop app on Windows 10 sluggish on my i7-6700K PC. I live in the USA and subscribe to Qobuz in France. I don't know if that makes a difference. That is weird indeed. My system is not too shabby either: i7-4712HQ quad core with 16GB. My society subscription is UK-based. Oh well - it's more an irritant for me, not a showstopper. I don't have this issue on iOS or MacOS, so I use those platforms to interact with Qobuz primarily. My Audio Setup Link to comment
rando Posted December 8, 2018 Share Posted December 8, 2018 @David Craff Hopefully the closed beta is going well. I was heartened to see this enacted before entering the market. All too often NA is sold big promises on a scheme designed to hype consumers into doing QA. That on unfinished products resembles data mining and predatory investment with no intent towards creating anything. My sole opinion is pushing past the largest gift giving holiday before announcing the launch is a welcome sign of maturity and solid belief in value of the service you provide. Wishing you and the Qobuz teams on both continents a Merry Christmas and Happy New Year. left channel 1 Link to comment
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