Official Qobuz Issues Thread

[The Computer Audiophile]

1 minute ago, left channel said:

@The Computer Audiophile I wouldn't doubt it, but if you click on the spot you're you're pointing to there to open the menu, what is your maximum level set to?

[left channel]

OK then. Somebody got some splainin' to do.

[church_mouse]

@The Computer Audiophile  I doubt it is this, but just check the app hasn't lost track of what your subscription is.  I have had problems with the IOS app recently getting it to recognise my correct subscription.

[EuroChamp]

2 hours ago, The Computer Audiophile said:

 

I suppose you have to pay first for the HD version.

[David Craff]

16 hours ago, The Computer Audiophile said:

Just ran into a discrepancy in sample rates. Qobuz says 24/48 but the track plays at 16/44.1.

 

 

Hello,

Currently we display the hi-res logo of an album without distinguishing that it is available for download and/or streaming in this quality. An evolution is underway in our applications to distinguish between the two.

 

The listening and downloading rights are not identical for the same album.

 

Regards

[Cebolla]

1 hour ago, David Craff said:

The listening and downloading rights are not identical for the same album.

 

Does that include if you've already downloaded/purchased the album and so would be listening to & therefore streaming the same album from what seem like cloud storage?

[The Computer Audiophile]

3 hours ago, David Craff said:

 

Hello,

Currently we display the hi-res logo of an album without distinguishing that it is available for download and/or streaming in this quality. An evolution is underway in our applications to distinguish between the two.

 

The listening and downloading rights are not identical for the same album.

 

Regards

Thanks David. 

[mourip]

I am having periodic and somewhat frequent issues with tracks stopping and going into a "buffering mode.

 

Roon plays fine on the same system as did JMRC.

 

Anyone else see this?

[Jim Sylva]

14 minutes ago, mourip said:

Roon plays fine on the same system as did JMRC.

Do you run Roon Core and JMRC on the same machine? I would like to do so, but from what I have read, my wonderful C.A.P.S. 2.0 is not up to the task. Can anyone recommend a replacement server that can handle both applications?

[left channel]

8 hours ago, mourip said:

I am having periodic and somewhat frequent issues with tracks stopping and going into a "buffering mode.

 

Roon plays fine on the same system as did JMRC.

 

Anyone else see this?

 

That happened to me for the first time earlier this week. Only once, but it did happen. Growing pains?  Usually this is a Tidal thing.

[mourip]

8 hours ago, Jim Sylva said:

Do you run Roon Core and JMRC on the same machine? I would like to do so, but from what I have read, my wonderful C.A.P.S. 2.0 is not up to the task. Can anyone recommend a replacement server that can handle both applications?

 

Once I started using Roon I dropped JMRC as the SQ was better with Roon and I am anticipating Qobuz integration.

[loop7]

I'm using both the Mac OS desktop app and the Android app which is controlling a Chromecast (gen 2 HDMI).

 

The desktop app seems stable.

 

With Chromecast at 16/44 I'm also hearing skips and hiccups. Playback of mp3/320 is nearly flawless. I like using Chromecast because the album art, background and queue (on a large TV) are just really GREAT in my opinion.

 

I like the Spotify Connect model and found running the Mac OS Spotify app on a headless Mac connected to a DAC but controlled via tablet app offered an elegant solution. I would love it if the desktop Qobuz app could be controlled by a mobile app or even another desktop app.

 

With that feedback, I still think Qobuz is the streaming service I've wanted since I began streaming!!!

[David Craff]

21 hours ago, Cebolla said:

 

Does that include if you've already downloaded/purchased the album and so would be listening to & therefore streaming the same album from what seem like cloud storage?

 

If you have purchased this album, you can listen it in Hi-Res resolution even if the streaming rights are not for Hi-Res quality.

You can stream it if you have purchased it and have an Hi-Res Account like Studio or Sublime +

If you don't have Hi-Res account but have purchased it, you need to download it before listening

[David Craff]

18 hours ago, mourip said:

I am having periodic and somewhat frequent issues with tracks stopping and going into a "buffering mode.

 

Roon plays fine on the same system as did JMRC.

 

Anyone else see this?

 

Hi,

 

This issue will be fix in the next update. This update will be arrive soon.

[David Craff]

18 hours ago, mourip said:

I am having periodic and somewhat frequent issues with tracks stopping and going into a "buffering mode.

 

Roon plays fine on the same system as did JMRC.

 

Anyone else see this?

 

In the meantime you have to remove the cache of the track with the problem. You need to play another track before removing the cache.

 

Regards

[David Craff]

10 hours ago, mourip said:

 

Once I started using Roon I dropped JMRC as the SQ was better with Roon and I am anticipating Qobuz integration.

 

Roon integration for Qobuz is in progress.

[David Craff]

4 hours ago, loop7 said:

I'm using both the Mac OS desktop app and the Android app which is controlling a Chromecast (gen 2 HDMI).

 

The desktop app seems stable.

 

With Chromecast at 16/44 I'm also hearing skips and hiccups. Playback of mp3/320 is nearly flawless. I like using Chromecast because the album art, background and queue (on a large TV) are just really GREAT in my opinion.

 

I like the Spotify Connect model and found running the Mac OS Spotify app on a headless Mac connected to a DAC but controlled via tablet app offered an elegant solution. I would love it if the desktop Qobuz app could be controlled by a mobile app or even another desktop app.

 

With that feedback, I still think Qobuz is the streaming service I've wanted since I began streaming!!!

 

We plan to implement remote desktop control via our mobile applications.

I hope we will be able to propose this to you for 2019.

 

Regards

[mourip]

4 hours ago, David Craff said:

 

Roon integration for Qobuz is in progress.

 That is excellent. Thanks for confirming it.

 

Between Roon and Qobuz I feel that I have fallen into the honey pot!

[mourip]

3 hours ago, David Craff said:

 

We plan to implement remote desktop control via our mobile applications.

I hope we will be able to propose this to you for 2019.

 

Regards

 David. You are full of good news today ?

[David Craff]

1 hour ago, mourip said:

 That is excellent. Thanks for confirming it.

 

Between Roon and Qobuz I feel that I have fallen into the honey pot!

 

I'm agree Roon + Qobuz will be the best.

[David Craff]

1 hour ago, mourip said:

 David. You are full of good news today ?

 

Will be a good new when this arrive, for now it's planned

[shadowlight]

50 minutes ago, David Craff said:

 

Will be a good new when this arrive, for now it's planned

If you get remote desktop control via mobile app and dlna/upnp is fully functioning it would be great :D

[loop7]

10 hours ago, David Craff said:

We plan to implement remote desktop control via our mobile applications.

I hope we will be able to propose this to you for 2019.

 

This is great news.

 

This is the streaming service for which I've been waiting.

[Martin H]

David, do you know if there is any likely fix date for the windows Qobuz app, using the Upnp feature with the Linn DS ?

i love to use the Qobuz app to explore the music but really want to be able then to push that to the Linn DS at the highest res available rather than have to open another app (I.e. Kazoo etc) to do that. It seemed to work temperamentally when first released but just spins every time I try it. For info I can use Qobuz from Linn’s Kazoo app and so the issue is just with this exciting feature. Luv Qobuz  and been sublime and then + member since they started

[left channel]

1 hour ago, Martin H said:

David, do you know if there is any likely fix date for the windows Qobuz app, using the Upnp feature with the Linn DS ?

i love to use the Qobuz app to explore the music but really want to be able then to push that to the Linn DS at the highest res available rather than have to open another app (I.e. Kazoo etc) to do that. It seemed to work temperamentally when first released but just spins every time I try it. For info I can use Qobuz from Linn’s Kazoo app and so the issue is just with this exciting feature. Luv Qobuz  and been sublime and then + member since they started

 

We'll have to be patient. As one of the Davids from Qobuz has stated here before, this feature is only a beta that perhaps should not have been in a public release. The US launch seems to still have a higher priority, and apparently also the new global price structure and other changes. The US launch has been delayed but we hope to see it in November.