flak Posted December 5, 2018 Author Share Posted December 5, 2018 The Dirac Live 2.0 calibration tool is finished while the 2.0 DiracLiveProcessor, that acts as a VST/AU host, is still working in stereo at 48 KHz. This is an official announcement about standalone Dirac Live in Facebook: @milva it's unusual that a message to HelpDesk is left unanswered but we might have skipped yours, please send me an MP with your ticket number and we'll check and solve Thanks, Flavio Warning: My posts may be biased even if in good faith, I work for Dirac Research :-) Link to comment
TommyCat Posted December 5, 2018 Share Posted December 5, 2018 Flavio, thanks for the update. Will patiently wait for the plug-in version with higher sample rate capabilities. Would also be nice if Dirac could get Marantz on board. Reserving comment for their current room calibration software. Link to comment
wanta911 Posted December 5, 2018 Share Posted December 5, 2018 As a MiniDSP DDRC-22D owner, I'm happy to see some sort of movement to Dirac 2.0 for that unit: Link to comment
JezQ Posted December 6, 2018 Share Posted December 6, 2018 Sorry if this is a naive question. Is it possible to get the Calibration tool 2 and use it with the old live processor? I have no interest in a plugin, I want Windows wide room correction not just for one device or media player. Thanks. ps. Happy anniversay on the original post :) Link to comment
TommyCat Posted December 6, 2018 Share Posted December 6, 2018 5 hours ago, JezQ said: Sorry if this is a naive question. Is it possible to get the Calibration tool 2 and use it with the old live processor? I have no interest in a plugin, I want Windows wide room correction not just for one device or media player. Thanks. ps. Happy anniversay on the original post Don’t believe so; different algos. Link to comment
hiind Posted December 6, 2018 Share Posted December 6, 2018 Hi Flávio, I too have received no reponse/reply from the help desk after almost two weeks of sending my query! No ticket number either Link to comment
JezQ Posted December 6, 2018 Share Posted December 6, 2018 2 hours ago, TommyCat said: Don’t believe so; different algos. Thank you TommyCat. It's been a long long disappointing wait for v2. Link to comment
milva Posted December 6, 2018 Share Posted December 6, 2018 It is interesting when Dirac Research is mistaken for more than a year with the announced upgrade date of Dirac Live v2. I do not remember that with another company. I think the base of paying PC or Mac users is wider than NAD, Arcam, Emotiva, etc., and Dirac Research lets them wait so long. Link to comment
michael123 Posted December 6, 2018 Share Posted December 6, 2018 5 minutes ago, milva said: It is interesting when Dirac Research is mistaken for more than a year with the announced upgrade date of Dirac Live v2. I do not remember that with another company. I think the base of paying PC or Mac users is wider than NAD, Arcam, Emotiva, etc., and Dirac Research lets them wait so long. Check Microsoft.. We're getting this (exciting) upgrade for free, and I believe the bulk of money comes from the OEM. The audiophile segment I believe is based on Dirac's enthusiasm, even though I paid 650 euros. I would like to focus on what we will get - stable performance, support of high-rez rates, diagnostics. Will be nice to see the list of tasks that on Dirac's "plate" Link to comment
milva Posted December 6, 2018 Share Posted December 6, 2018 It is also interesting that the www pages do not contain any data and links to Dirac Live v1.2 for Mac and PC. How does an inexperienced user know when reinstalling the SW to another computer? Let's see if the upgrade to V2 is finally free. Link to comment
flak Posted December 6, 2018 Author Share Posted December 6, 2018 5 hours ago, hiind said: Hi Flávio, I too have received no reponse/reply from the help desk after almost two weeks of sending my query! No ticket number either Hi hiind, no ticket number is weird, may be somehow the outgoing mail server's IP number was temporarily blocked and we did'nt receive the email? A solution is using the portal here: http://helpdesk.dirac.se/index.php?pg=request Warning: My posts may be biased even if in good faith, I work for Dirac Research :-) Link to comment
flak Posted December 6, 2018 Author Share Posted December 6, 2018 3 hours ago, milva said: It is also interesting that the www pages do not contain any data and links to Dirac Live v1.2 for Mac and PC. How does an inexperienced user know when reinstalling the SW to another computer? Let's see if the upgrade to V2 is finally free. Hi milva, we will be pleased to help with downloads... again here: http://helpdesk.dirac.se/index.php?pg=request The upgrade of standalone to Dirac Live 2.0 will be free as it is for all current Dirac enabled products that recently upgraded. Warning: My posts may be biased even if in good faith, I work for Dirac Research :-) Link to comment
hiind Posted December 6, 2018 Share Posted December 6, 2018 3 hours ago, flak said: Hi hiind, no ticket number is weird, may be somehow the outgoing mail server's IP number was temporarily blocked and we did'nt receive the email? A solution is using the portal here: http://helpdesk.dirac.se/index.php?pg=request Thanks! Have just done so. Link to comment
esbrewer Posted December 8, 2018 Share Posted December 8, 2018 I have been unable to sign in my to my Dirac store account for weeks. At least 3-4 contact requests initiated with the contact form on the website have resulted in NO response. I was confident that my login information was correct, but requested a password change anyway from the login page at the Dirac store. I did not receive a email in response to any of those requests until today - but the new password they sent did not work either. There is definitely something not working right here. I tried the portal mentioned in the post above - and that did actually result in a receipt email and case # - but that contact form is different from the one you get on the Dirac store website. Sorry to dump this routine in Flavio's lap - but he has been so helpful in a range of web forums about Dirac. What is a customer to do when they need help - and the contact form requesting help appears to be the problem. Hoping Dirac customer service hears about this and can get the issue resolved. The product delivers great results but the lack of communication concerns me. i am looking to buy some additional NAD gear with Dirac compatibility but am thinking twice now. Help? Link to comment
flak Posted December 9, 2018 Author Share Posted December 9, 2018 Hi esbrewer, it's important for us to follow up on this reported communication issue, there is no doubt that good coomunications are simply essential. While emails might have problems (of course we must solve any eventual issue) I suggest that the portal is used: http://helpdesk.dirac.se/index.php?pg=request I double checked and it seems to work as expected, please send me a PM if you find differently. Also I'm asking the courtesy of sending me details about messages that have not been answered (or probably not received) together with the email thay have been sent to. Thanks for your support, Flavio Warning: My posts may be biased even if in good faith, I work for Dirac Research :-) Link to comment
esbrewer Posted December 12, 2018 Share Posted December 12, 2018 Flavio: I used the link you provided to submit a ticket to the help desk. I did get a reply with a link on to how to reset my password. I followed the link, submitted my email address as directed, received a confirmation that a message had been sent, but received no email. I then followed up on that ticket 28708 telling helpdesk staff that the reset process was not not working. I asked if there was anyway they could reset my password manually. There was no reply. As has been the case to almost all of my attempts to use the helpdesk portal in recent weeks. I have never had a more frustrating customer service experience. All I want to do is change a password to access a product I paid for. There is clearly something wrong with the communications between my ISP and Dirac - but I have I see no way on the Dirac page to contact staff other than the helpdesk portal that has not worked MANY times. I don't know how many more times I can type the same request for routine help and get no response. How many times have all of us completed password change requests with no problems? Can you please forward this message to someone who can help me? Ticket number 28708. Link to comment
esbrewer Posted December 12, 2018 Share Posted December 12, 2018 and thank again for the help Link to comment
flak Posted December 19, 2018 Author Share Posted December 19, 2018 At last I can explain why it was necessary to completely rewrite Dirac Live 2.x requiring much more time than simply updating Dirac Live 1.x In addition to the improved algorithm that takes into account the response in phase of the pair of speakers and the new interface with the possibility of many more measurements this new generation will allow us to add plugins as announced here: http://diracdocs.com//Dirac_Live_2.x_bass_management.pdf Flavio Warning: My posts may be biased even if in good faith, I work for Dirac Research :-) Link to comment
esbrewer Posted December 21, 2018 Share Posted December 21, 2018 Finally was able download Dirac Live 2.1.2 for MacOS after weeks of being unable to login to my account, change my password, or get help via help desk.Clicked on downloaded zip file. Got Dirac Live icon. No instruction file. Clicked on file. Got dialog that file cannot be opened. Dragged file to applications folder. Clicked on file. Got dialog that file cannot be opened. Checked security preferences - no indication that Dirac Live install/run is being restricted. Googled issue. No results consistent with my experience. SO frustrated. This product used to be much easier to use in my experience. Was thinking about adding a new NAD C658 to my system when it becomes available - but have to think twice when I can't seem to even try out the new software without encountering even the most basic problems. And this as an experienced Dirac Live user. Sorry - but again I ask for help. Please. Link to comment
KnockKnock Posted December 22, 2018 Share Posted December 22, 2018 Hi esbrewer. Where did you find the 2.0 for MacosX? Can not find it Link to comment
esbrewer Posted December 22, 2018 Share Posted December 22, 2018 Sorry it is the NAD specific version. I don't believe the standalone new versions are out yet. Should have specified. Link to comment
Frans Posted January 9, 2019 Share Posted January 9, 2019 I looked today at the Dirac website, and there is still only the NAD version of the new Dirac live software. When will the standalone Dirac Live 2.0 version be available? Meanwhile it takes a very long time for us before we can use the new Dirac!!! Does anyone know when the new Dirac is ready? Link to comment
michael123 Posted January 9, 2019 Share Posted January 9, 2019 2 minutes ago, Frans said: I looked today at the Dirac website, and there is still only the NAD version of the new Dirac live software. When will the standalone Dirac Live 2.0 version be available? Meanwhile it takes a very long time for us before we can use the new Dirac!!! Does anyone know when the new Dirac is ready? Dirac Live is the same component for both OEM and PC setups The difference is in the Processor component, which is in Beta stage Link to comment
dziemian Posted January 9, 2019 Share Posted January 9, 2019 I heard pc version would be available in February. Plus bass management module in the end of q2 2019 Macmini/ Jriver MC26 - Audiofire 12 - MSB-MVC-1 volume control - Cinepro 2k6 amp - Geddes Abbey speakers plus 4 x 10" Aurasound subs Link to comment
michael123 Posted January 13, 2019 Share Posted January 13, 2019 For those who use Dirac 2.0: experienced something strange - it was actually very bad, and strange as I used for the lack of issues in this domain First, I measured 'Sofa' setting, and got focus moved heavily to the left channel. Then I thought something with the measurements points, and measured 'Chair'. Same result - either left channel emphasized, or right - if I swap the measurements points Real disaster! What went wrong? Same microphone, same version produced fine results in other system The difference is that I used 'DirectSound', could not use anything else, did not produce any sound. First used 96Khz, then repeated with 48KHz -- no change apparently Link to comment
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