Great New Schiit (USB Gen 5 upgrade and Eitr)

[jcn3]

On 11/14/2017 at 7:37 AM, liborio99 said:

Hi,

 

has anyone tried the Yggy, after upgrade with usb gen5, with Dirac live? it does not work.

sure it does -- i use my gen5 yggy with dirac live for hours every day!  note that i'm using a win10 pc.

 

you have to use asio from dirac to the yggy.  you need to use wasapi from the player to dirac.

[liborio99]

I have a macbook pro with el capitan, and gen 5 doesn't work. I had to reinstall gen 3. gen 5 conflicts with mac.

[jcn3]

21 minutes ago, liborio99 said:

I have a macbook pro with el capitan, and gen 5 doesn't work. I had to reinstall gen 3. gen 5 conflicts with mac.

that's too bad.  i wonder if there are any mac users out there that could contribute to the conversation!

[The Computer Audiophile]

Does @schiit have a minimum operating system requirement for Gen 5 USB?

 

 

[schiit]

It's literally on every Gen 5 product FAQ:

 

So what platforms does your USB input support?
Actually, the question should be “What platforms support your USB input?” since our USB input is 100% UAC2 compliant (that is, USB Audio Class 2, the accepted standard for USB audio transmission.) So, here you go:

• Windows 7, 8, and 10. Windows 10 is highly recommended. It is usually plug and play with our DACs. Sometimes you have to install drivers, which are available at schiit.com/drivers. Windows XP, Vista, and Windows Server editions are all untested and are not recommended.
• Mac OSX. From 10.7 on up, Macs have been plug and play with our DACs. Sometimes you’ll run into power management problems that will require you to turn off App Nap.
• iOS. From iOS7 on up, iOS devices have been able to interface with our DACs using a USB Camera Connection Kit, Lightning to USB Camera Adapter, or Lightning to USB3 Camera Adapter. You may have to use a hub to avoid a “Draws too much power” error.
• Android. Most Android devices that shipped with Android M or above will interface with our DACs using a USB OTG cable. Some may require separate player software, like USB Audio Player Pro. 
• Linux. Most Linux distros that support UAC2 natively will be plug and play with our DACs. Please note that we cannot provide detailed technical support for Linux.

[The Computer Audiophile]

My guess was it worked with anything UAC2 compliant. 

 

If people have issues with Gen 5 on 10.11 El Capitan, I’d say there’s something up with their specific Macs.

[schiit]

3 minutes ago, The Computer Audiophile said:

My guess was it worked with anything UAC2 compliant. 

 

If people have issues with Gen 5 on 10.11 El Capitan, I’d say there’s something up with their specific Macs.

 

Bingo. We have tons of Macs, including all show machines (9 of them) on 10.10-10.13,  no problems on any of them. We haven't had any problems for a long time on Macs, including on El Crapitan.

[The Computer Audiophile]

What audio / sound related apps are the people with Gen 5 issues using? Not just playback apps, but anything sound related.  It’s a Mac it shouldn’t be too hard to figure out. 

 

i has a huge issue with soundflower at one time, with other hardware. 

[liborio99]

my is a late 2011 macbook pro, sysop osx 10.11, entirely dedicated to music. Jriver and Dirac.

if I use the usb gen 5 with jriver, without dirac, there is no problem.
if Dirac started, and in Dirac i select usb gen 5, Dirac will not work. Jriver starts and after 1 sec hangs.

[liborio99]

My problem isn't with osx 10.11, but with Dirac.

[liborio99]

If on Yggdrasil there is usb gen 3 everything works perfectly. If on Yggi there is usb gen 5 dirac doesn't work.

[davide256]

23 minutes ago, liborio99 said:

If on Yggdrasil there is usb gen 3 everything works perfectly. If on Yggi there is usb gen 5 dirac doesn't work.

So.. then shouldn't this conversation also be held with DIrac support? Although ominously, they don't have an online support option. Not a good sign for a product...

 

In the FWIW column, I've dealt with issues like this many times in the past between 2 vendors. The most common outcome is  different conflicting interpretations of a standard. The only way to resolve is to report the problem to both vendors and have them work with each other.

[liborio99]

I contacted the support dirac who kindly made available to me the beta version of the new software that should be released in early 2018.
But even with this version the problem has remained unresolved.

[liborio99]

2 months ago I also sent an email to the Schiit signaling my problem, but they never answered me.

[Superdad]

11 hours ago, The Computer Audiophile said:

i has a huge issue with soundflower at one time, with other hardware. 

 

Soundflower?  I'd sooner install a virus on my computer than install that hackware! Nothing but trouble with that thing. 

[Speed Racer]

35 minutes ago, liborio99 said:

2 months ago I also sent an email to the Schiit signaling my problem, but they never answered me.

 

They have improved their email response and tracking system. You could always try again.....

[The Computer Audiophile]

15 minutes ago, Superdad said:

 

Soundflower?  I'd sooner install a virus on my computer than install that hackware! Nothing but trouble with that thing. 

Somebody has to test this stuff :~)

[liborio99]

8 minutes ago, Speed Racer said:

They have improved their email response and tracking system. You could always try again.....

..... and wait another 2 months to have no answers? It is easier to buy a more reliable dac.

[Speed Racer]

Just now, liborio99 said:

..... and wait another 2 months to have no answers? It is easier to buy a more reliable dac.

 

What I am suggesting is that your email got lost. That kind of thing happens and Schiit has done things to fix that situation. What could it hurt to send one more email? Their DACs are reliable...just ask around. Generally, they have excellent service. As I said, they have taken steps to fix the problems with their email support system.

[The Computer Audiophile]

2 minutes ago, liborio99 said:

..... and wait another 2 months to have no answers? It is easier to buy a more reliable dac.

You lost me on this one. 

 

The issue is Dirac, but you’re calling the DAC unreliable?

[liborio99]

2 hours ago, Speed Racer said:

What I am suggesting is that your email got lost.

Ok, today i sent second mail.

[davide256]

4 hours ago, liborio99 said:

Ok, today i sent second mail.

Lets start with troubleshooting 101. Has Dirac been able to duplicate the problem? If not, are there documented  other users experiencing the same issue? You have to rule out first that your unit is defective...

[The Computer Audiophile]

Or, is there another Mac in the house with plain old iTunes to use as a test?

[davide256]

4 minutes ago, The Computer Audiophile said:

Or, is there another Mac in the house with plain old iTunes to use as a test?

Wouldn't he be able to test with iTunes also from the same one that has Dirac with Dirac turned off/disabled? 

 

[The Computer Audiophile]

He could but it wouldn’t completely rule out something on that Mac.