USB problem with microRendu

[virelai]

Hi - I am in the UK and have a microRendu purchased direct from Sonore. My MR has stopped recognising my Hugo DAC - which works fine direct from my MacBook Pro. I have also tried the USB DAC input on a Musical Fidelity M-CLIC with the same problem (again it works fine from my Mac). Is there anywhere I can get the MR checked out in the UK? Symptoms are:

 

• When running Roon ready app MR not appearing in Roon network devices list 
• When running HQPlayer NAA app MR not appearing in HQPlayer device list when NetworkAudioAdapter selected
• DAC Diagnostics say "No audio devices found. Attach a USB DAC to this system."

 

Thanks.

[vortecjr]

You can contact http://www.vortexbox.co.uk

[virelai]

Thank you - I believe they are in Tunbridge Wells - not far from me in Hastings.

 

[Cool3r King]

Just to be sure. Have you tried restarting the mR and DAC in different orders? I have a 2Qute DAC with my mR. If I restart one, I have to mess about trying to remember what order to switch them on in. Otherwise my DAC won't see the mR. 

This is probably an obvious question, but I thought I'd check before you make a trip...

[virelai]

Thanks, I have tried different orders, but will check everything again before I have it looked at.