AppleTV 5.1 Software issues with Remote APP/Home Sharing

[tgundo2003]

Ok- So yesterday I took delivery of three new Apple TV's to add in our showroom. We already use them in a few places for demo, makes a great content delivery system paired up with the remote app, have never had an issue with them.

 

Took ATV #1 out of the box, Configured it, did the software update. Started testing it, and every few songs the remote app loses connection to it. Sometimes it will fail to play a selection. Tried every configuration I could come up with, still no joy. Keeps losing connection to the remote app.

 

So this morning I took the new ATV #2 out of the box, did all the same setup, except I did not update the software. Finished the config, went to test, worked flawlessly. Just as good as the others in the showroom.

 

Took out ATV #1 again, did a restore and re-configured. Still bad.

 

I needed to get a conclusion, so I took ATV #2 which was working perfect, and did the software update. Upon completion, went to use, now it has the same problems as #1.

 

I have #3 sitting here, and I am going to get it out and not update it. I'm thinking I need to take #1 & 2 back to the Apple Store to exchange....

 

Anyone else have this issue? The other Apple TV's I have in the showroom have not been updated for some time so thats likely why they still work. I see this type of issue out there in some of the fourms, but no conclusive resluts or fixes.....

 

Thanks!

Tom

[wgscott]

Two suggestions:

 

 

1. Make sure Remote.app is up to date.

 

2. You can install the previous version of the firmware using the same iTunes restore procedure. I think you have to hold down the option key or something, and it will allow you to select a previous version (assuming you have it on your machine, if not, you can usually find one somewhere with google).

[tgundo2003]

Remote app is up to date. iTunes is up to date.

 

I need a micro USB cable to connect to the ATV I guess....

[Paul R]

This is truly a most aggravating thing, and I check you 100% on the nonsense going on. Been going on since iCloud came out.

 

Here is the trick I use to get around the nonsense-

 

 

• Turn off home sharing
  
• Pair remote.app with the Mac or PC running iTunes
  
• Using Remote.app, select desired ATV as output
  
• Select movie/TV show etc. to play and start it up
  
• ATV remote control works to stop, pause, restart, rewind and fast forward.
  

 

Works 100% of the time, though slightly less convienent. Home Sharing is the guilty culprit in this mess, at least, that's where my money is.

[mayhem13]

Agreed, the latest update created more issues than it solved....BUT...it has been my overall experience that Apple is pretty quick with resolutions and the next update will address the issue.

[tgundo2003]

Ok- I rolled back to 5.0.2 and its all working well now. We'll just ignore the updates for a while...

 

Here is a good site that has all the firmware revs:

 

iClarified - AppleTV - AppleTV Firmware Download Locations

 

On a Mac running iTunes you hook the Apple TV via USB and hold down the option button while clicking restore. It will bring up a finder window that you use to chose what file to restore to.

 

Thanks for the replies!

 

Tom