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smnookin

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  1. Hey, Vitor -- that doesn't seem to be the problem I'm having; lots of my files are above 16/44 and I've been able to play them (for the most part). <br /> Also, to clarify some things from my earlier comment: I actually am using the 411J, which I believe is slightly more powerful than the 411 Slim, although Synology now seems to think that perhaps the root of my problem is that it's not powerful enough to handle my files, so I'm switching it out for a 411 (which is a bit more powerful). I'll update folks with the results...
  2. I bought this largely based on this positive review. That was a huge mistake. It is an awful product, and Synology has some of the worst customer service I have ever dealt with. <br /> <br /> Here's one example that's indicative of how awful the DiskStation is. The day I got it, I installed the DSAudio on my iPhone. When I tried to play Flac files, it would play the first song on an album (or playlist) and then just...keep playing silence. I emailed customer service about that and a series of other issues. More than *three months* and two-dozen emails later, a technician said he had checked with one of their developers and the reason Flac playback wasn't working is because (and I wish I were kidding) Flac playback is not supported. <br /> <br /> That would be a frustrating but minor complaint, however, if the DiskStation were functioning properly as a NAS. Instead, this "upgrade" has made it virtually impossible for me to listen to my music. I have about 700gb of music files -- which is a lot, but it's not an insanely large library. On the DiskStation, having that many music files means that iTunes takes three to four minutes to start up; Finder takes at least that long (and often longer) to open a folder; it takes more than 12 minutes to copy a 1.8 gb folder from my computer to the DiskStation; extracting an 800 mb archive, a process which takes about 30 seconds on my computer, takes more than 8 minutes to do on DiskStation; and loading up a single new song on iTunes can take upwards of a minute. The most recent explanation I received from DiskStation customer service about this is perhaps the most distressing: "Our developer indicated that the time of delay is normal."<br /> <br /> Finally, to make clear this is due to the DiskStation and not to anything else (network speed, hard drive quality, etc), these speeds are the same whether my DiskStation is connected directly to a computer or is connected through my home network, and I have two brand new, top quality drives: one Hitachi Deskstar 3.5-Inch 2 TB 7200RPM SATA III 6 Gbps 64 MB Cache Internal Hard Drive and one Seagate Barracuda XT 2000 GB 7200RPM 64MB Cache 3.5-Inch Bare Drive. Buying a DiskStation has cost me literally dozens of hours in lost work time. If you're looking for a machine that functions smoothly and is reliable, this is definitely not it.
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