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garypine

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  1. I have been using a Mac-based ROON server for years with the simplest configuration - Roon Core and Endpoint running on the same machine, feeding a USB connected Mytek Brooklyn. I wanted to move to a streaming architecture using a purpose-built computer running ROON core that is Ethernet bridged to a separate dedicated ROON endpoint. After exploring options I ordered an i5 SonicTransporter, microRendu and LPS from Small Green Computer. I am very impressed with the sonic results. But I am as impressed with the 5-star customer service I’ve received from Andrew Giles at Small Green Computer. He’s answered all of my questions and resolved all my issues - learning curve issues - quickly and clearly. It’s great to do business with a company offering products with industry-leading price/performance matched by outstanding customer service. Thank you Andrew.
  2. After listening to the results of the processing of the test tracks I sent, I was sufficiently impressed to purchase the product from Home Audio Fidelity. Over the years, I have spent considerable time with many approaches to room EQ, e.g., Audyssey, Anthem, Dirac. I've only been listening to reference my tracks for about a week and am already very impressed with the results. This product competes very favorably with Dirac which, in my opinion, is the best product of the ones I listed above. But I'm writing this post to say something else. It is very rare in my experience for a company to be as responsive as Thierry is at Home Audio Fidelity. I was amazed - shocked even - that he would respond to my question and requests for changes within 24 hours - even on weekends. And on more than one occasion he answered a question that wasn't even about his product, saving me from doing additional research. This level of customer support is extraordinary and I wanted to give Thierry a shout out for that.
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