phoebe

Hey folks ~ for any of you that have written in to Topspin support and had a delay in response, I sincerely apology. We're working as quickly as we can to respond to your tickets. If you haven't yet contacted us and are experiencing issues with the downloads, it may be that the file size (in some cases greater than 2Gb) are generating issues. We can definitely provide workarounds to the issues you all are experiencing. Please write in via our fan support form (https://app.topspin.net/account/help_public) and let us know which downloads you're expecting to receive along with your redemption codes - we'll be more than happy to generate download links for you as soon as we possibly can. Phoebe