I recently downloaded 'His Band and the Street Choir' by Van Morrison. Two tracks are less than 10 seconds long. After being on hold for over 30 minutes, a very friendly Indian gentleman answered. He put me on hold two times (making the call over an hour long) then told me I'd receive a call from Rhino customer service. This has yet to happen. I clicked 'email customer service' on the confirmation email only to have it returned as undeliverable. Rhino's supplied email address lacks a correct suffix - .co as opposed to .com After correcting their mistake I still have not received a response. I'm getting the distinct impression that Rhino will not help out after they have received payment - which showed up on my credit card within hours of the partial download. This is a great disappointment - I've got stacks of Rhino CDs and have always been impressed with the quality of the sound.<br />
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So - buyers beware. If you encounter any problems with your download you'll be out of luck. And money.
