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HDtracks

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  1. Here is a page that outlines our testing process: HDtracks Quality Process | HDtracks - The World's Greatest-Sounding Music Downloads In order to fully test our audio we we use software such as sound forge, Music scope, audacity, and a variety of plugins.
  2. Hi, Thanks for reaching out. We actually check every single album before it's put up in the store. Anything that is upsampled is rejected.
  3. Hello, Thank you for your inquiry. If you contact [email protected], they can answer your question promptly. I've alerted them and passed along your question.
  4. Hey, Thanks for reaching out to us. For individual transaction questions, I'll respond to you privately and connect you with Customer Service. Unfortunately, with remastered releases, the labels treat them as separate releases. As such, as a retailer, we are billed again on new sales on these titles and therefore cannot do automatic upgrades. I hope that this helps explain the situation from our end.
  5. HDtracks is PCI compliant. We are in the process of obtaining further security verifications for our store and our servers. We continue our audit of the site's security to ensure that it is safe. As we have stated, we take these concerns very seriously. The HDtracks staff worked diligently throughout the weekend investigating these concerns. If we discover that there were any security breaches on the site we will notify any customers that we believe may be affected. This isstill to be determined. We can tell you that ingenious hackers are an unfortunate fact of life on the internet and that credit cards remain vulnerable despite the latest security technology. That being said, HDtracks will continue to implement every safeguard available to us to ensure that the site is as secure as possible. We are always available to answer any questions or concerns you may have. Please understand, that HDtracks is a start-up created to serve the audiophile community. It is our goal to offer a product that is not readily available anywhere else. We would appreciate your patience and support. Thank you. Norman and David Chesky
  6. HDTracks takes the security of its site extremely seriously and is actively investigating these reports regarding potential issues with our site. However, we can say that we have reviewed our site security protocols and have verified that we are conforming to industry standards related to as defined by the PCI Compliance Standards. We are continuing to review our site and remain committed to maintaining the integrity of our customers data and ensuring peace of mind. We do want to add that we are offended by a posting here accusing HDtracks of "stealing credit card numbers". We appreciate hearing from our customers with any concerns, ideas, or questions they may have, however this type of accusation is essentially business defamation. HDtracks was founded by my brother David and myself to offer the highest quality downloads to the audiophile community. The store is a labor of love for us, one that we have dedicated much money, time and effort. Both my brother and I have, and continue to use, our own credit cards on the site without incident. And of course, one always has the option of using PayPal if they wish. Our entire staff, including our programming team and site management are putting their energies into ensuring that the site is a safe place to shop, regardless of the payment option one chooses. Thank you for listening. Norman and David Chesky
  7. HDTracks takes the security of its site extremely seriously and is actively investigating these reports regarding potential issues with our site. However, we can say that we have reviewed our site security protocols and have verified that we are conforming to industry standards related to as defined by the PCI Compliance Standards. We are continuing to review our site and remain committed to maintaining the integrity of our customers data and ensuring peace of mind. We do want to add that we are offended by a posting here accusing HDtracks of "stealing credit card numbers". We appreciate hearing from our customers with any concerns, ideas, or questions they may have, however this type of accusation is essentially business defamation. HDtracks was founded by my brother David and myself to offer the highest quality downloads to the audiophile community. The store is a labor of love for us, one that we have dedicated much money, time and effort. Both my brother and I have, and continue to use, our own credit cards on the site without incident. And of course, one always has the option of using PayPal if they wish. Our entire staff, including our programming team and site management are putting their energies into ensuring that the site is a safe place to shop, regardless of the payment option one chooses. Thank you for listening. Norman and David Chesky
  8. First, thank you for your support of the HDtracks Hi Res Digital Music Store. We safely and successfully process thousands and thousands of transactions every month and will continue to do everything in our power to ensure that shopping with HDtracks is a safe, secure experience. We have been alerted to a potential security concern in our store via an email from a customer who also posted on this blog. We appreciate being directly alerted to this issue. The security of our site and of our customers information is extremely important to us at HDtracks. Please know that we are in the process of investigating any possible security breaches. and carefully monitoring the site. As our customers know, we take pride in our customer service and quick response time to customer issues. HDtracks is implementing security protocols now that go beyond what most online retailers can offer their consumers because we consider even rare occurrences of possible credit card fraud to be unacceptable. Sincerely, HDtracks.com
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