alanoutaoz

Thank you Brian, you're a gentleman and a scholar. I'll be sure to call John-Paul during business hours this coming week, and this time, I'll write it down and staple it into my some what confusing instruction manual, as my memory, unfortunately, is just a memory. Again, many thanks, Alan

I've had a X100L for over 6 months and have experienced endless frustration with connection issues. I've corresponded with Harry Lee, been sent a special usb gizmo (guaranteed to work) with less than stellar results, lots of emails from Eric, and I still don't know if the confounded thing is in "standby" or "on". Currently it's hardwired into my Netgear 6300 router but it still takes several times before my iPad mini 2 can locate it, then it gets stuck in "update" mode. I did speak with Sales Manager John 4 or 5 months ago and we managed to get things running, however I've relapsed into incomprehension again and I can't find his phone number. I hate getting old! What advice I seek is a simple phone number for customer service here in the USA. I can't take advantage of the Aurender internet tech sorting out simply because I can't get the !!@*&$#!! thing up and running on said internet. My ongoing frustration and discontent only allows me to bring myself to try "once again" with this infernal device on rare occasion. I appear to be willing as of today so Thank God for psych meds. Hehehe. The unit was a gift and I'm unaware of the dealer's name. Anyone have a phone number? Cheers,