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Clifton Montgomery

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  1. Got my player back. Invoice says : Diagnosed. Reassemble unit and check all functions. REINSTALLED CORRUPT FIRMWARE, REASSEMBLED AND RETESTED. Firmware is 0016152R
  2. An update on my situation: My unit was sent in to United Radio last week. They had to confirm with Sony that they were going to fix it as under warranty. Sony confirmed it and my player was fixed and sent out yesterday. Should be here tomorrow.
  3. I originally called the authorized US repair center directly but was told since it was out of warranty I would have to call Sony to try to get approved for it to be fixed under warranty.
  4. FINALLY got some help! I posted about the issue on the Sony Customer Relations forum, linked to this website and (though it still took several days because of the whole "we called but you weren't there" nonsense) I finally have been approved to send my unit in for warranty repair. To all of those who are having issues but are out of warranty KEEP BUGGING SONY!! Bug them until they have no choice but to repair something we had no hand in breaking!
  5. This is really getting ridiculous! I have been trying to actually talk to someone at Sony that can really help me and not give me the run around since TUESDAY about this problem. I was supposed to receive a call in 24-48 hours from customer relations, apparently they called when I wasn't home. I tried to get a number where I could call them back but no one would give it to me, instead said I have to email them (which I just did). How hard is it to just route a call where it needs to go?
  6. My unit is SIX days out of warranty! Talk about horrible timing!
  7. Well, you can add another unit to the crash list. Same symptoms as you guys. I was Googling the issue and came across this thread. Hopefully a fix will be forthcoming soon because I don't need/want an expensive year old paperweight!
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