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orensemaj

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  1. Hello, I am a total newbie to the Allo products. I bought a USBridge and plugged in a monitor, keyboard, mouse and ethernet cable. Then I plugged in the power cord to the DC 5V input. Then...nada, nothing! No LEDs lighting up, no monitor image, nothing. I do see some red lights on when I peer down into the unit past the SD card slot and some blue lights when I peer in beside the USB 3.0 slot. But no colours at the LEDs. I have waited upwards of 10 minutes and I have unplugged and plugged in the unit 5 times now. I have looked over the scant FAQ and tried to search here for a similar topic but I am coming up empty on suggestions for my next diagnostic steps. I would appreciate any pointers for what I should do next. Cheers, James
  2. Well I seemed to have answered my own problem. I had to reboot my computer for other reasons and I thought I would see if it affected Tidal and low and behold it did in a positive way. Both the desktop app and the webplayer on my home computer are now working. I am pretty sure I had rebooted before to try and fix this issue but I cannot remember exactly. As future food for thought what would be in the cache that might cause a problem with both the desktop app and the webplayer? Curious to know. Thanks.
  3. Hello All, I was wondering if anyone has been experiencing problems similar to mine and found solutions. I searched this thread but did not find answers suitable to my situation. I have also sent a support ticket to Tidal twice with no reply. First a short history. I have used Tidal for about 4 months now on desktop apps (Win 7 and 8.1), webplayer (Firefox and Chrome), Samsung Note 4 app and IPhone 5 app with no issues initially. I had very occasional drop in streaming with fairly regular 1-3 second delays as it streamed the beginning of the next song. Overall I was happy with the service and the quality. Now the problem. About two weeks ago the desktop app at my office stopped working. It froze and then would not access the music. I could get to the information about What's New, etc. but no music. I decided to re-download the desktop app and deleted my version before finding out Tidal was having issues with the desktop app and there was no upgrade. No biggie as I started streaming at the office via the Webplayer. Everything else worked at home and on the cell phones. Now as of 1 week the Webplayers do not work at home or the office, the desktop app does not work at home (or the office of course) but Tidal works fine on the cell phones! It has me stumped and I am getting no help from Tidal after previously having quick responses to other minor support issues. I started the service to use at the office. I like it a lot but if I don't get an answer soon I will be forced to cancel my subscription. Any suggestions would be appreciated. Thanks, James Nero
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