Yves Riesel

I am back to answer to various matters with my poor English. I can see agressivity here, probably from people who are no our regular customers and did not experienced by themselves how great our service is ! : ). Which is too sad. The good news is that we have a lot of customers all over the world quite satisfied with Qobuz - they can easily testify that we're not really the kind of crooks incapable as some would describe it here. 1) BIS The error was done by the digital distributor of the label, because part of the album was 44 the other part higher - they oversampled everything. This is now corrected by the digital distributor, we are re-delivered. At Qobuz we know that we are not perfect and we always correct our errors ...and even the mistakes of others. In this particular case this problem is ending to teh fact that we are going to make a new control on most of the deliveries of this purchaser. I do insist on the fact that we consider the job to have to be done by the labels or their distributors. We do refuse to make any change or correction to the files provided. In many ways over the last years our work with the labels in the HD field was experimental, asking, learning them how to do in some cases, convincing them to pay for the right mastering etc. This work encouraged setting new standards, we can see it. Lots has to be done, still. 2) BNF ALBUMS I personally decided to sell them in 24 Bits because they were copied from the LPs in 24 Bits and delivered to us this way, but it is just an option made available for the same price than the MP3 elsewhere. ...The quite poor transfers will be even more impressive : ) . Of course it can not be seen as Studio Masters from the original tapes. As this case was a bit new and particular (last week..) and before changing in fact the vocabulary of our internal brands, we did put a very clear advertisement on the BNF pages. You will see. Here for ex : 4 opérettes marseillaises (Mono version) | Andrex*– Télécharger et écouter l'album Nice French Marseillaise Operetta ! Special Dedicace ! Information importante sur cet album en 24 bitsCette collection est réalisée par numérisation des disques du commerce conservés dans les collections de la Bibliothèque Nationale de France. Selon les cas il s'agit d'un simple transfert numérique brut, ou d'une re-masterisation plus travaillée. La numérisation a été réalisée en 24 Bits, ce qui nous permet dans certain cas de les proposer sans supplément de prix dans cette qualité MAIS il ne s'agit pas de Studio Masters réalisés d'après les bandes originales In the future we will probably keep the « Studio Master » brand only for the work done from original tapes. Allow us a few days or weeks to change the logo ad the index to the best. 3) DSD We do not deliver DSD right now but in a few weeks we will. Then we will deliver DSD flles and make them available to our customers having bought the album earlier. If the debate is « what is a Studio Master i;e. what is the « original tape » - an answer can be : « there are several ones when the work is finished at the end of a mastering work. » After all, assuming that a « mastered for iTunes » is done by the producer, it would be also a Studio Master. For sure we do and we will always fight to get the best one - everybody in good faith can understand. One last thing. Good music is not only sound but also sourcing the great interpretation from the best labels , and providing 10000’s of digital booklets very often only on Qobuz, informations, videos - and from now on in English, German, Dutch etc Sorry - we are not still perfect. We are trying very hard. Alll the best Yves

Unfortunaltly I posted a long answer with new informations regarding the problems reported - which disappeared for some obscure reason of login in. I will have to re-do it, but later today. Thanks for your patience Y

Good Morning / Evening I am the guy behind Qobuz. I think that the problem here is only a Metadata error. Everybody can make a mistake, and we will check tommorrow if teh error is from our side or was in the metadatas which were delivered to us. I just want to point out that 100% of what we deliver to our customers is delivered to Qobuz by 1) the labels 2) or their official digital distributor. We spend a lot of time in manual controls and if not checking by the hear absolutely everything, we have two persons only on the 24Bits ingestion process. As far as we are concerned, too, honesty is our main concern and our ETHIC. We are devoted to deliver the best quality - we will not invent a 24/192 if we do not have it really. We NEVER ripped any SACD, NEVER. We waited a long time for having the labels or their distributors to deliver us directly, the reason why our HD catalogue at the beginning was limited. And now I think I can say that we have a close relationship with many producers and labels - they can attest the way we are working and our devotion to the quality. We think that by large in asking the labels and the producers to deliver 24Bits we contributed over the last three year to build the segment of the HD files to a bigger market. If you want any details about the "music download business jungle" I will be happy to make a conference ! best - Yves