Here it is February 2014 and I am having the same sad experience with Chesky Records as was reported over two years ago. On Dec. 10, 2013, I placed an order for 6 SACDs. By the end of December, even though my credit card was charged the full amount, nothing had arrived. After three emails and three phone calls- talking with Lisa each time, Chesky finally sent five of the six SACDs I ordered a month later. Still being charged the full amount, the sixth SACD was still missing, and still is, two months later -- and after calling Lisa twice about the final missing SACD - and getting promises that it would be sent. I have asked for the missing SACD one last time, and have contested the payment to Chesky Records with my credit card. Never again will I do business with Chesky Records given this sad experience!