HDtracks.com

If you are a US resident you should NOT have any regional restrictions, this was a glitch which has been fixed. We apologize for any inconvenience and appreciate your continued patience as we work through some minor bugs with the new site.

We apologize for any inconvenience with the download process, rest assure we are working on it. As for the Mono version of Kind of Blue you can find that here and the stereo here.

That is correct, if you changed your password for the new site you have to use your old password to see orders prior to 11/01.

ACCESSING ACCOUNT ORDER HISTORY Good news, customer order history has been made available. To access your order history, please follow the steps below. Log into your account > Go to My Account Tab > Recent Orders > Click View Orders Prior to 11/01/2013 This will bring you to the old site where you can log in using your old account username and password and view your account history page. Thank you for your patience. HDtracks

ACCESSING ACCOUNT ORDER HISTORY Good news, customer order history has been made available. To access your order history, please follow the steps below. Log into your account > Go to My Account Tab > Recent Orders > Click View Orders Prior to 11/01/2013 This will bring you to the old site where you can log in using your old account username and password and view your account history page. Thank you for your patience. HDtracks

That is an incorrect price, what album where you trying to purchase when you got that price?

We appreciate everyone's enthusiasm to be one of the first to check out our new site! As you can imagine, many of you have questions that need to be addressed. Please be patient and all queries and concerns will be addressed. We are confident that any issues you may be experiencing with the site are temporary and that going forward the new site will be a terrific experience for our customers. In regards to customer order history in our new site. Your customer order history is not lost. Order history from October 31st, 2013 and back is archived and will be made available shortly. Apologies for any concerns about this. Currently, your customer order history can be provided upon request. This will be a more automated process in the very near future. For any other immediate concerns please email [email protected] and allow up to 24 hours for a response. Thank you, HDtracks

Dear Robert: Your post below was forwarded to me and I couldn't help notice your witty and insightful solutions. If you would ever like a position in our customer relations department, please let me know. To show our appreciation to you, HDtracks is going to offer a discount code in your honor, Hutton15. Anyone on this blog can use this code and get 15% off their next order. We will offer it until March 12th, and again, Robert, thank you for your positive outlook and for putting a smile on my face. Sincerely, Norman Chesky Co-Founder HDtracks

We want to apologize for the trouble you have had accessing the HDtracks store. There was an attempt to hack the site which caused the warning page to appear. The issue was very much contained and addressed immediately with the apparent vulnerability being only via our banner images. No customer info was compromised. This was a minor issue that was resolved safely and with due diligence by our IT team. We want to stress again that customer info was not compromised, content was not compromised. Credit card info is not stored on the site regardless. If you have any continued questions or concerns please feel free to contact us at [email protected]. If you are still seeing the warning when trying to access the site simply refreshing your browser should alleviate the issue.

Dear Listeners, In regards to the Miles Davis Amandla 192/24 release, this particular release came from a “Flat Master Series” which is a flat transfer from the original analog tapes to digital, in this case directly from the Warner Bros, Reprise, Atlantic, and Rhino archives. This means no eq, no compression. Therefore the hump at 13k looks smaller due to the field spectrum being 12 times larger in the 192/24 file, not that an attempt was made to reduce it. With that being said, as for the validity of its resolution this is a true 192/24 file and HDtracks does everything possible to ensure so. Audiophiles may differ as to the charms of uncompressed files and of course whether or not you like the album itself is up for interpretation but please know that our goal is to simply make these great records available to you for download.