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Joey Logan

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  1. I know this is an old thread now, but my comments may spare others' lots of hassle when using the J River Media Center . That's what forums are for right, communication and helping others? Umh...<br /> <br /> BTW I joined today to leave this post, cos' I'm rattled. You'll love this...<br /> <br /> I've been using J River Media Center since V15, on and off. I say 'off' as it breaks a lot. My initial advice is don't upgrade until you know for sure that all of the bugs are gone! Read the J River Media Center 'Interact Forum' but put on your best togs first and be on your best behaviour - or else! <br /> <br /> So I've posted here as its a superb forum (that I reference quite often) and it came up high in the serps for "Jim Hillegas". I was trying to find out more about this individual, as he took my support requests to a personal level - he got nasteeee. I'll assume from his videos on You Tube that he'll soon be pushing up daises so maybe my wish will come true sooner rather than later. Hey its my opinion!<br /> <br /> I believe the J River Media Center software has the potential to dominate the Media Center space, as iTunes is pants and the others' just not up to scratch... <br /> <br /> But NOT until Jim Hillegas moves over, he has to go - CEO or not. This guy is so far bent out of shape, a psychotherapist would run for the hills.<br /> <br /> Make no mistake, the software is top notch (when it works) but the business model is one of the worse I've experienced online, and I've been online since 1997 buying, selling, writing, marketing., etc.<br /> <br /> So what's the problem? I'll keep it brief :-)...<br /> <br /> - J River Media Center is a 'Feature Rich' Media Center that is very complex to set up and initially use - AND it has NO Manual! Forget the Wiki that the guys mention on this thread, its so far out of date, Noah used it. If you consider yourself to be inexperienced with PC's - slowly back out of the room, J River Media Center is NOT for you.<br /> <br /> - No Support. No Email. No Phone. This one kills me for a business that charges $50 a pop, every 8-10 months for its subscription based license. How do companies get away with no direct, one-to-one confidential communication and support? I just don't get it why you/we put up with it. Even Apple have free email support for iTunes - and that's saying something! Media Monkey as an example always, always, always get back to my support tickets inside of 1-2 hours. Brilliant.<br /> <br /> Not with J River Media Center. Lets say I have an urgent technical issue = Forum! How about a download issue = forum! Freeze problem = forum! Surely not for a billing or license issue? You got it - forum only! What you want me to publicly discuss personal matters on an open forum. Yes and Yes.<br /> <br /> I'll say this slowly; J River Media Center does not have an open and direct communication with its clients, no matter how confidential or severe the issue. You are bluntly told (if you do find an email address) to "post it on the forum". Surely that's not allowed with correct online trading practices? Well this sucker gets away with it somehow.<br /> <br /> I've used tons of support and ticket software from Kayako, eTicket to basic email plus live chat apps like Live Person or PHPLive on my sites, they all work exceptionally well and give the customer the support experience they deserve. Its a win-win for the retailer and customer and they cost next to nothing.<br /> <br /> Thing is, support is your best sales tool, give good solid support and your customer's become your biggest marketers and sales people - Word Of Mouth, and its FREE!<br /> <br /> - Bad Attitude. If I could sum up the words abrasive, obnoxious, and bad attitude = Jim Hillegas from J River Media Center. Until you communicate with him you won't believe it. In fact scrap that comment, get onto the J River Media Center 'Interact' Forum and read some of Jim's uninspiring responses. You'll soon be looking for the nearest pub to drown your sorrows. Also run a quick search for "Jim Hillegas" or "J River Media Center problem" or similar in Big G and you'll soon see what a positive effect he has on your state of mind - NOT!<br /> <br /> If you dare say anything remotely negative be it constructive and honest or not, this guys' personality flicks like a switch. P1 to P2 in 0.00001 seconds. Boom! Defensive is an understatement.<br /> <br /> - Pretentious Forum. Man-o-man you get some Charlie's on there. Glynor and a few others are nice lads, but jeez... And the man is always watching so tip-toe around.<br /> <br /> - No Responses on 'Interact' Forum. Says its all really. You'll find many a support question unanswered. Unacceptable at $50 investment every 10 months or so.<br /> <br /> My Beef - Just yesterday I posted a new topic on 'Interact' as Media Center 17 install crashed my W7 PC, it was also running Media Center 16. Jim assured me that Media Center was now fully stable, "Umh O-K-A-Y, lets do it".<br /> <br /> Long story short I tried everything apart from a W7 re-install to get it to work, 12 hours later, no luck, still broken. Multiple installs, multiple reboots, multiple compatibility checks with other software and all kinds of things, nothing. And the killer was, that every time I tried to uninstall Media Center 16 or Media Center 17 my PC crashed. Very productive day at the office for me yesterday, so apologies to anyone who emailed me and I ignored them :-) I was in the zone ready to explode.<br /> <br /> And to add insult to injury Jim Hillegas would not help on email. Blunt responses from "post on forum" to "reboot" not even a "Hi", "Sorry", "I'll Look into It" or a "Regards" in his emails. Nothing!<br /> <br /> Then came the whammy. I posted on the forum and within 2 minutes Jim had deleted it. So I emailed him to ask "why?" the response was "deleted what". You getting the picture of this guy's insecurities now? Either he has Alzheimers or he's taking the pistol pete.<br /> <br /> Boom! I immediately responded with an attachment. It was a screenshot of my forum post in the main menu and the specific topic. Who's laughing now Jim Hillegas? Well not me as my PC is still ****ed. But this one really rattled him, egg-on-face.<br /> <br /> I wake up today with hope that Jim Hillegas has found his professional personality and has responded with help - afraid not, he's banned me from the forum for 24 hours, while he "thinks about it".<br /> <br /> So in closing and in Jim's own words "post it on the forum". I have Jim, and this post is it for the world to see how you operate and how well you treat your customers. <br /> <br /> I'd say this about J River Media Center. The software is very good, probably the best Media Center on the market, when it is bug free. I also like to believe that Matt the top developer there is a good guy and that he's just under the spell of Jim Hillegas. Lets hope that Matt and the guys can one day take J River Media Center to the next level and offer exceptional customer support and a bl**y manual.<br /> <br /> All the best<br /> Joey Logan<br />
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