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  1. #1
    Sophomore Member nieldm's Avatar
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    M2Tech HiFace Mavericks problem

    This just in from M2Tech:

    "[per l'italiano, per favore scorrere la mail]

    Dear Customer,

    as you know, there are problems with OSX 10.9 (Mavericks) and some M2tech products. We now know the cause (driver code signature is absent), but we still can't forecast a date for the solution. As soon as we'll succeed in solving the problem, we'll advice by e-mail. announce on the website and notification to all distributors. Of course, the solution will be applied to OEM drivers as well.

    Many thanks for being patient!

    Best regards,

    Marco Manunta
    M2Tech Srl
    Via Giuntini 13/L1
    56023 Navacchio di Cascina (Pi)
    Italy"

    How freaking difficult can it be?????
    "The greatest deception men suffer is from their own opinions"

  2. #2
    I got this email today. I asked if a powered USB hub worked as mentioned in a forum.


    the hub solution doesn't seem to work. Should the solution be rewriting the driver, we'll do our best to include integer mode support.

    Cheers,

    Marco

  3. #3
    Senior Member 4est's Avatar
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    Integer Mode support would be nice, and a step toward indicating that they continue to support this.
    Forrest:
    Win8/i5 HQPlayer DSD/DXD>i2s>Twisted Pear Buffalo II>UTC HA100x over TX 2575 I>V
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  4. #4
    Quote Originally Posted by 4est View Post
    Integer Mode support would be nice, and a step toward indicating that they continue to support this.
    Still no news from m2tech! One month after the release of Mavericks we are still unable to listen to music! This is so unacceptable and unprofessional from their side! They should have tested in anyway with the release of Mavericks beta! The announcement at their site really means nothing to me! They cannot expect everyone to visit their site before upgrading! Very disappointed.
    MacBook Pro > M2Tech Evo > Stylos SYS HAD > Sovereign Director > Sovereign Power > Tidal Piano Cera (Cabling: Argento)

  5. #5
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    I agree... the situation is starting to be very annoying!!!!
    More annoying would be though an unstable new driver just to show they did the work... I hope they will make it asap and rock solid!!!


    The integer mode capability would be great... I also have asked about it in their f/book page but no responce till now. I thing that it would be a very good move from their point. I can understand that they didn't want to take the effort to make changes to the driver before, but now that it has to be changed or rebuild if they make it integer mode capable they will show that they respect their customers and they are a trusty busines!!!!!

    C'MOOOOON GUYZZZZZ
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  6. #6
    All their dacs except the Hiface 2 are affected, curious to note the Vaughan ($7k), Evo and young dacs are based on Hiface 1

    They will loose a bunch of OEM sales if they don't perform, it's an opportunity for them to shine if they take it to offer a great driver?!?

  7. #7
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    Quote Originally Posted by Naggots View Post
    All their dacs except the Hiface 2 are affected, curious to note the Vaughan ($7k), Evo and young dacs are based on Hiface 1

    They will loose a bunch of OEM sales if they don't perform, it's an opportunity for them to shine if they take it to offer a great driver?!?
    The devices you mention are not based on hiface1 ...
    The hiface2 is just using xmos chip that doesn't need driver for Macs and Win(up to 96KHz).
    Mac Mini (Late 2009, Mavericks, 8GB RAM, SSD) - Audirvana Plus/Decibel - iFi iDSD Nano - Densen DM20pre/30pwr amps - Spendor SP2/3E.
    JDS Labs O2 & Ifi iCAN Nano H/phone amps, Beyerdynamic DT-770LE, Fostex TH-7B H/phones, Sony MH1 IEMs.
    Cables: Vovox, DIY, Furutech.
    Portables: iPod & FiiO LOD - Samsung Gnex & Nexus 7 (Neutron Player).

  8. #8
    My Metrum Hex relies on the HiFace driver for USB; fortunately my AP2 serves as the primary feed to my Hex with USB as backup in the event the AP2 has a problem. I never thought we'd still be waiting on a driver at this point, hopefully my AP2 lives a long and uneventful life. Let's hope integer capability is included with the next driver, at least then well have gotten something in return for the long wait.

  9. #9
    Quote Originally Posted by DomieMic65 View Post
    The devices you mention are not based on hiface1 ...
    The hiface2 is just using xmos chip that doesn't need driver for Macs and Win(up to 96KHz).
    The USB implementation is based on hiface 1, just like Metrum, Chord and Wyred plus all the OEM stuff like JK products

  10. #10
    These are all the M2Tech hiFace v1 based products:

    Audia FL Three
    Audio Esclusive
    CAD
    CHORD MX Series QX DAC
    Corrson
    Eeaudio
    Empirical Audio
    Metronome
    M2Tech hiFace v1
    M2Tech Young
    North Star
    Pathos
    Rockna
    Rotel
    SL Audio
    Vitus
    W4S DAC2

    Please note some companies may no longer be using the module.

    Jesus R
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    http://www.sonore.us

  11. #11
    Quote Originally Posted by vortecjr View Post
    These are all the M2Tech hiFace v1 based products:

    Audia FL Three
    Audio Esclusive
    CAD
    CHORD MX Series QX DAC
    Corrson
    Eeaudio
    Empirical Audio
    Metronome
    M2Tech hiFace v1
    M2Tech Young
    North Star
    Pathos
    Rockna
    Rotel
    SL Audio
    Vitus
    W4S DAC2

    Please note some companies may no longer be using the module.

    Jesus R
    If you carefully review the previous posts you'd see this list is not complete.

  12. #12
    Got this email from Metrum Acoustics:

    We had contacted M2tech regarding the Mavericks issue directly after the
    launch of the new OS. They had promised to address the issue then, and
    started a status page addressing the issue
    (http://www.m2tech.biz/hiface.html#driver)
    We had however, after hearing nothing from them regarding the issue over the
    period of two weeks, decided to put some more pressure on them this morning.
    I will inform you, and our other customers facing the same issue, about
    their reaction.

    Kind regards

  13. #13
    Has anyone received an update on this issue? I tried contacting M2Tech about 10 days ago and haven't heard a thing from them, extremely poor customer support for sure.

  14. #14
    Quote Originally Posted by BobP63 View Post
    Has anyone received an update on this issue? I tried contacting M2Tech about 10 days ago and haven't heard a thing from them, extremely poor customer support for sure.
    Emailed them via their contact address, no response. Suggested they consider giving existing customers a reduction against HiFace 2!

  15. #15
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    Quote Originally Posted by greentrumpet View Post
    Emailed them via their contact address, no response. Suggested they consider giving existing customers a reduction against HiFace 2!
    the evo sounds far better...
    I happen to have both so I can still listen to music but this delay is soooo annoying!!!!!!!!!
    Mac Mini (Late 2009, Mavericks, 8GB RAM, SSD) - Audirvana Plus/Decibel - iFi iDSD Nano - Densen DM20pre/30pwr amps - Spendor SP2/3E.
    JDS Labs O2 & Ifi iCAN Nano H/phone amps, Beyerdynamic DT-770LE, Fostex TH-7B H/phones, Sony MH1 IEMs.
    Cables: Vovox, DIY, Furutech.
    Portables: iPod & FiiO LOD - Samsung Gnex & Nexus 7 (Neutron Player).

  16. #16
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    Just received:

    "Dear customers,

    some of you have already received an answer from me about the topic, some are reading my reply for the first time. To all, I want to express our deepest apologize for the long delay in releasing the driver for Mavericks. For sure, we have some faults about the situation: we had to check the existing drivers since the release of the first 10.9 betas and we had to react more quickly to first customers complaints.

    Now, all of you are upset for the delay which is impeding you to enjoy the sound quality of M2Tech products you own or, even worse, to listen to your favourite music at all. You're right and we know that.

    We have reasons for our slow response to the new OSX appearance, reasons which are probably of no interest for you and which may sound as excuses. So I won't bother you enumerating them.

    I only want to tell you that we have our Mac specialists working hard on a totally new driver, as they can't rely, for his development task, on previous source codes which were never delivered by previous developer... As some bad is for good, this will hopefully give us a chance to add support for direct sound.

    We're confident to have something to test in a couple of weeks. Anyway, from now on I'll keep you updated as frequently as I can.

    Kind regards,

    Marco Manunta, CTO and owner,
    M2Tech Srl"
    Mac Mini (Late 2009, Mavericks, 8GB RAM, SSD) - Audirvana Plus/Decibel - iFi iDSD Nano - Densen DM20pre/30pwr amps - Spendor SP2/3E.
    JDS Labs O2 & Ifi iCAN Nano H/phone amps, Beyerdynamic DT-770LE, Fostex TH-7B H/phones, Sony MH1 IEMs.
    Cables: Vovox, DIY, Furutech.
    Portables: iPod & FiiO LOD - Samsung Gnex & Nexus 7 (Neutron Player).

  17. #17
    Quote Originally Posted by DomieMic65 View Post
    Just received:

    "Dear customers,
    ... As some bad is for good, this will hopefully give us a chance to add support for direct sound.

    We're confident to have something to test in a couple of weeks. Anyway, from now on I'll keep you updated as frequently as I can.

    Kind regards,

    Marco Manunta, CTO and owner,
    M2Tech Srl"

    So no Integer mode then..... bad really bad
    Hackintosh I7 16GB Ram SOtM tX-USB, Audirvana Plus+Itunes, Drobo 8 TB NAS, SOtM dx-USB HD with Welborne Labs PS, Audio GD DAC9Mk3 PDM100 8 PCM 1704, Audio GD C39 Preamp, Margules U280SC Tube Amp with Psvane Black Tubes, Monitor Audio GS20 Speakers, Monitor Audio RSW12 Subwoofer, PI Audio MagikBuss filter.

  18. #18
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    Quote Originally Posted by juliocat View Post
    So no Integer mode then..... bad really bad
    Anyway, the direct mode isn't sure... he says "hopefully" ... but isn't the integer mode must in order to have direct?
    Is it possible to have only direct without integer?
    Anyway after all this silence this mail is something good... I (want to) hope that we will have the driver soon...
    Mac Mini (Late 2009, Mavericks, 8GB RAM, SSD) - Audirvana Plus/Decibel - iFi iDSD Nano - Densen DM20pre/30pwr amps - Spendor SP2/3E.
    JDS Labs O2 & Ifi iCAN Nano H/phone amps, Beyerdynamic DT-770LE, Fostex TH-7B H/phones, Sony MH1 IEMs.
    Cables: Vovox, DIY, Furutech.
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  19. #19
    Sophomore Member SteveS1's Avatar
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    More by accident than design, but my inclination to keep things simple by using driverless conversion seems to have paid off. There seem to have been few companies slow to support OSX changes etc. Is it worth moving on and considering something that works natively in OSX and allows integer mode? I hope you resolve things soon.
    Mac Mini/Amarra/Audirvana Plus/Stello U3 with iFi PS - Weiss DAC202 - Berning - ART Emotion Sigs

  20. #20
    Sophomore Member nieldm's Avatar
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    M2Tech HiFace Mavericks problem

    ...and blame an external developer. These guys might make decent hardware but they aren't the sort of company I will ever give business to again.
    "The greatest deception men suffer is from their own opinions"

  21. #21

    they haven't developed the proper driver for OS X 10.8 either

    I got a chance to test M2Tech Vaughan DAC on my two Mac computers (macbook pro and mac pro). Both OS X10.8.5 installed.
    During the test I've experienced numbers of computer crashes due to the existing M2Tech USB driver conflicting with Apple USB built-in driver when the DAC goes to STANDBY mode. I shot a quick video to illustrate this issue.
    Marco from M2Tech was able to replicate the crash with his mac and admitted the problem.
    Hopefully they'll come up with a solution soon.

    https://www.youtube.com/watch?v=N8XJciB4X9k



    Quote Originally Posted by nieldm View Post
    ...and blame an external developer. These guys might make decent hardware but they aren't the sort of company I will ever give business to again.
    2010 Mac Pro (westmere 6-core, 16G Ram)[br]Weiss Dac2[br]McIntosh MA6600 integrated[br]B&W805S[br]Lehmann Black Cube Linear (silver)[br]Sennheiser HD800[br]Silver Streak Interconnects

  22. #22
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    Quote Originally Posted by SteveS1 View Post
    More by accident than design, but my inclination to keep things simple by using driverless conversion seems to have paid off. There seem to have been few companies slow to support OSX changes etc.
    I would complain to Apple for breaking APIs.

    hiFace works like dream on Linux, driver is open source and included in main Linux kernel source tree so it is part of the OS core...
    Signalyst - http://www.signalyst.com
    Developer of HQPlayer

  23. #23
    Quote Originally Posted by Miska View Post
    I would complain to Apple for breaking APIs.

    hiFace works like dream on Linux, driver is open source and included in main Linux kernel source tree so it is part of the OS core...
    I have made several test and the Evo Sounds way better on Linux than on OsX

  24. #24

    last response from M2Tech

    "..Dear abolit,

    we're still working on it. It's not easy for us as we don't have specific skills on drivers, but my programmer is a smart guy and is quickly learning on the topic. Alas, Apple is absolutely not responsive as we have no support at all. The old programmer who made the previous driver took over three months to give us a beta (and he was supposed to be very skilled), so I can't promise fast delivery now. I can only tell you that we're doing our best.

    Cheers,

    Marco ..."



    Quote Originally Posted by abolit View Post
    I got a chance to test M2Tech Vaughan DAC on my two Mac computers (macbook pro and mac pro). Both OS X10.8.5 installed.
    During the test I've experienced numbers of computer crashes due to the existing M2Tech USB driver conflicting with Apple USB built-in driver when the DAC goes to STANDBY mode. I shot a quick video to illustrate this issue.
    Marco from M2Tech was able to replicate the crash with his mac and admitted the problem.
    Hopefully they'll come up with a solution soon.

    https://www.youtube.com/watch?v=N8XJciB4X9k
    2010 Mac Pro (westmere 6-core, 16G Ram)[br]Weiss Dac2[br]McIntosh MA6600 integrated[br]B&W805S[br]Lehmann Black Cube Linear (silver)[br]Sennheiser HD800[br]Silver Streak Interconnects

  25. #25
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    Today's update about the driver from Marco...

    "Dear friends,

    a quick update about the driver for Mavericks.

    Those who are receiving this e-mail for the first time need to know that the new OSX has some changes that make the old driver for 10.6, 10.7 and 10.8 useless. We're rewriting the new driver from the scratch.

    The development is continuing. Now we have a driver template which is correctly interfacing with the system and the players. The difficult part is to hook this piece of driver to the specific device (hiFace, Young, Vaughan USB interface) which is not compliant with any previous nor present audio transfer standard. All the handshake, messaging and pipelining needs to be purposely built for our interface, and this is what we're doing now.

    thanks God we have the same thing already done for Linux, so we're confident it won't take too long.

    I'll e-mail you again as soon as I have news."
    Mac Mini (Late 2009, Mavericks, 8GB RAM, SSD) - Audirvana Plus/Decibel - iFi iDSD Nano - Densen DM20pre/30pwr amps - Spendor SP2/3E.
    JDS Labs O2 & Ifi iCAN Nano H/phone amps, Beyerdynamic DT-770LE, Fostex TH-7B H/phones, Sony MH1 IEMs.
    Cables: Vovox, DIY, Furutech.
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